* MINIMUM SPEND is £15 on delivery orders! * Use FREEDELIVERY code at checkout for free delivery on orders over £50 *

FAQs

Webshop Products

Can your products be frozen?

Yes many of our products can be frozen; all storage information is under each individual item on the web shop under the tab shelf life. We do not use any preservatives in our baking, so some products have a limited shelf life, but can be frozen and refreshed to be as tasty and texturally sound as when fresh. 

How do you freeze the bread?

We recommend slicing the bread and then freezing in a freezer bag, you can then defrost the amount you need, keeping the rest frozen for later.

Can I have a celebration cake delivered?

Sadly no, the cakes are too fragile for dispatch.

How do I order a celebration cake?

Please note the celebration cakes are for collection only. We can offer collection Wednesdays to Saturdays 10am to 4 pm from our cafe/shop. Cakes can be ordered through the web shop, we do need at least a week’s notice for celebration cakes (if it is needed with short notice send us an email and we will see if it is possible before you place your order) Date of collection needs to be added to the additional notes box when checking out, and please make sure you enter a valid email address and telephone number in case we need to contact you regarding your order. 

Do you sell anything that is egg free, dairy free, soy free etc as well as gluten free?

Everything we sell is completely Gluten free, we also have many products that are free from other major allergens. If you go onto the web shop you can search using our allergen remover, just click on the picture of the ingredient you want to remove and it will list all the items we have in that category. You can also see a full list of ingredients for each product under the individual product listing.

Do you use wheat in any of your products?

No, we don’t use wheat in any of our products.

Why do you not have all the products in the cafe/shop to order in the web shop?

Many of our products such as the mini iced cakes would not survive delivery, and some items need to be chilled. Many of the savoury pasties Sam cooks up need to be eaten fresh, and are produced in limited amounts so sadly cannot be added to the web shop.

When will I get my delivery?

We bake for dispatch twice a week, deliveries are made on Thursdays and Fridays each week. The cut off time for same week delivery is usually 12pm (mid-day) on Mondays. We do caveat on the web site under the delivery information that turnaround is currently around 12 days from us receiving your order, to you receiving your parcel. Although it is usually sooner, we can’t guarantee this. The reason we cut off on Mondays is to give us time to collate the bake lists for the bakers who bake for dispatch on Tuesday and Wednesday nights. We are a small artisan tem and that means there is a maximum limit to the amount we can produce each week.  

Storage Advice & Best Practices

We want to help you keep your baked goods fresh for as long as possible

Doughnuts

Why does it always say “sold out” for the doughnuts?

The doughnuts are added to the web shop once a week on Sundays at 8pm. They are one of the only products that we have a limit on how many we can produce for dispatch which means we can only add a certain amount a week. They are a very popular product and often sell out within 5 minutes and once they are gone they are gone (until the next drop) We really wish we could make more for dispatch, but being a small artisan team it is not possible at this time.  

When are the doughnuts added to the web shop?

Every Sunday at 8pm 

How can I order the doughnuts?

You'll need to join the Doughnut Drop. The best way to try and bag your doughnuts is to have your account set up and basket ready (£15 minimum spend for delivery) at 8pm exactly refresh the page, add the doughnuts to basket and check out.  

The platform we use sells the products to the people who check out first until the stock level is zero. It does this to stop people hoarding items in their basket and not checking out, now we know no one is hoarding the doughnuts, but we can’t change that setting.  

Are the doughnuts dairy free or vegan?
Our doughnuts are dairy free, but do contain egg so are not suitable for vegans.
Why do you not sell all the flavours of doughnut you have in your cafe on your web shop?

A lot of our doughnut flavours (like our Lemon Meringue Pie Doughnut) are not suitable for posting as they're too delicate or perishable.

Can the doughnuts be frozen?

Yes! After some experimentation we have worked out how to freeze and defrost the doughnuts so they are still fluffy and tasty.  

The doughnuts are baked fresh to order, and best enjoyed on the day of delivery. If you are not planning on eating them soon, you can freeze them for up to 3 months. Just pop the doughnut (in the tub it came in) in the freezer, then defrost completely in the tub. This is because if any humidity gets to the icing as it defrosts, it will melt and run off. Sugared doughnuts are even easier. They can be popped straight in the microwave from frozen (take them out of the tub first as the tub will melt in the microwave!)

We even have a video on facebook on how to sugar and shake your doughnut for the plain doughnut, remove all packaging, pop the doughnut in the microwave on medium/high setting for 30 seconds, pop your doughnut in the sugar bag and shake, then sit back and enjoy!  

Are the doughnuts available in the cafe/shop?

Yes they are, we often have a bigger selection of flavours in our cafe/ shop than online, so it is well worth a visit if you are in Leeds.

Cafe

OUR CAFE AND SHOP IS CURRENTLY CLOSED
"Its been a really challenging time at the cafe in the last week. We have been trying to decide how best to keep our customers and our staff safe. With Sam's brother ending up in intensive care due to Covid 19 it has brought it home to us how scary this virus is. So we have decided to close the cafe for now, hopefully just for a few weeks.  

We're really looking forward to Spring and being able to welcome you all to eat in again, but for now, stay safe.  

The Wildcraft cafe team 💜"
Do you offer Click & Collect?
Yes! Due to the ongoing Covid 19 pandemic, this is a new service limited to 2 hours, once a week. It will be every Saturday 10am - 12pm, starting from the 23rd of January 2021. Orders will close Mondays at 12pm every week, so make sure you order on time to avoid disappointment.
How do I place a Click & Collect order?
Create an account (if you don't already have one), then go to our Online Shop and select which goodies you normally buy in person. When you're happy with your selection, view your basket then select Click & Collect when checking out. Choose a 10 minute time slot to suit you - there's no need to queue on the day. Orders will close Mondays at 12pm every week, so make sure you order on time to avoid disappointment.
Can I order for Local Delivery instead?
Yes you can. Local Deliveries will be starting on Friday 22nd January. Create an account or log in, then go to our Online Shop to make your selection. You can select a delivery week at the check out for £3.25, provided your post code is eligible (LS1 to LS19 plus LS28). £15 minimum spend applies. Orders will close Mondays at 12pm every week, so make sure you order on time to avoid disappointment.
Why do you not have all the products from the cafe available to order?
Many of our products such as the mini iced cakes would not survive delivery, and some items need to be chilled. Many of the savoury pasties Sam cooks up need to be eaten fresh, and are produced in limited amounts so sadly cannot be added to the web shop.