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Really Wild Club Terms & Conditions

RWC Terms and Conditions
Valid from 16th April 2021

Really Wild Club (“RWC”) loyalty programme by Wildcraft Bakery (“Wildcraft”, “we” or “us”) in the United Kingdom (the "programme").  Please read these terms and conditions carefully. By joining and participating in the programme, you agree to be bound by the below terms.
1.       Participation
a.       All members of the programme must be resident in the UK and aged 16 years or over.
b.      To join the programme, you must have a valid email address. It is your responsibility to keep us updated if your email address changes. We cannot be held responsible for any loss of points or Rewards (as defined below in clause 3(a)) incurred as a result of out-of-date details.
c.       Each Member is only entitled to one programme account. Wildcraft reserves the right to refuse or close additional accounts at any time.
d.      Your membership is for personal use only and we may in our sole discretion refuse any applications or terminate a membership and/or cancel or reduce points at any time if we consider your transactions to be excessive and/or are for commercial or non-domestic purposes or subject to onward sale or delivery.
e.      The RWC programme, account, Rewards and points, in whatever form, are issued by and remain the property of Wildcraft Bakery.
f.        The RWC programme, account, Rewards and points are only valid when shopping online at https://www.wildcraftbakery.com. They are not valid at our cafe.
 
2.       Usage
a.       You may collect points and redeem your Rewards when shopping online at https://www.wildcraftbakery.com
b.      The points and Rewards have no cash value and may not be exchanged for cash.
c.      From time to time, we may ask you to prove your identity to ensure that the account is not used fraudulently or otherwise in breach of the terms and conditions, and to ensure the identity of the individual using the account. 
d.      Programme accounts, cards, points and Rewards cannot be transferred, bought, sold or in any way traded.
e.        Rewards are your responsibility. Wildcraft cannot be held responsible for any loss arising from the member failing to ensure the safe keeping of these items.
f.       You can check your points and Rewards by logging into your programme account at https://www.wildcraftbakery.com
 
3.       Points and Rewards
a.       For every £1 spent at Wildcraft Bakery in a transaction using your account, you will earn 1 “cookie” (a loyalty point). When enough cookies are earnt, you can redeem a discount of your choice (“Reward”).
b.      Cookies will be credited to your account immediately.
c.      Unless otherwise indicated, points are earned on all purchases except gift cards and delivery charges.
d.        Your entire balance of cookies will expire after 90 days of non-activity in the programme. Non-activity means where, except for cookie expiry, there has been no transactions or activities involving points on your account, ie. no points being redeemed or earned. Expiry of points is not considered as account activity.
e.      Rewards will expire after 30 days if unspent.
f.       Cookies will be removed from your balance for any transactions with returned or refunded products.
g.         Each Reward can only be used once towards the partial or full payment of products. Any remaining value of a partially used Reward will not be refunded.
h.        Each Reward can only be redeemed on online transactions exceeding a total of £22.00
i.         Rewards can be used in conjunction with other promotions, offers or discounts unless otherwise stated.
j.    Unless otherwise indicated, Rewards can be used to purchase any Wildcraft products, except gift cards or delivery charges.
k.      Birthday Reward – If you have provided your birthdate to us and made a purchase or placed an order online using your RWC account in the 12 months prior to your birthdate, you will receive a Reward to the value of £5 during your birthday month. Birthday Rewards will expire after 1 month from the date of issue if unspent.
 
4.       Termination and Expiry
a.       Wildcraft Bakery reserves the right to terminate your participation in the programme: (a) if you have not used your account (to collect points or redeem Rewards)  for a period of 12 months;  (b) if Wildcraft believes that the use of your account is unauthorised, fraudulent or otherwise unlawful; (c) for any behaviour relating to the programme or Wildcraft that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information; or (d) for any breach of these terms and conditions.
b.      You can end your participation in the programme at any time by sending an email to info@wildcraftbakery.com
c.       Upon termination or expiry of your account, all points and Rewards already accrued or issued will be cancelled.
 
5.       Modification and Termination
a.       The programme terms and conditions, member benefits, FAQs, or any other descriptions of the programme are subject to change at any time. 
b.      Wildcraft Bakery further reserves the right to terminate, discontinue or cancel the programme at any time and in its sole discretion.   Any changes, modifications, or termination of any part of the programme or its terms will be effective immediately upon publication of those changes on Wildcraft website.
c.       Your continued participation in the programme will confirm your acceptance of such changes or modifications; therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the programme. If you do not agree to the amended terms, you must stop participating in the programme.
 
6.       Personal Information and Marketing
a.       We will use your personal information to manage your membership of the programme, for sales and marketing analysis and to personalise your marketing experience (where appropriate). To find out more about how we use your personal information, please see our Privacy Notice.
b.      If you have opted-in to receiving marketing from us, we will contact you from time to time to send you marketing communications and keep you up-to-date with our products, promotions and special offers and with general information concerning Wildcraft Bakery. You may unsubscribe from receiving such marketing communications at any time by clicking on the “unsubscribe “ link found on any marketing emails from us or by contacting info@wildcraftbakery.com with your request.
c.       If you have not opted-in to receive marketing from us, we will only contact you with service information in relation to your account.
 
7.       General
a.       These terms and conditions shall be governed by and construed in accordance with the laws of England, without resort to its conflict of law provisions. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts.

Refer a Friend Terms and Conditions
Offer details valid from 16th April 2021

The refer-a-friend reward scheme gives both those who recommend friends to Wildcraft Bakery and those who are referred to Wildcraft Bakery by friends the opportunity to receive rewards. This is valid online only.

Referrer Rewards

  • If you refer-a-friend and they place their first eligible order online at wildcraftbakery.com, we will offer you a promotional code that will entitle you to £5 off when you spend over £35 online in a single transaction.
  • This offer excludes: (1) delivery charges; (2) gift cards;
  • To refer a friend, you must be over the age of 18.
  • For the referral to qualify, the referred friend must: 1) be a new customer of Wildcraft Bakery; 2) be over the age of 18; and 3) meet the conditions of their reward.
  • Each promotional code may only be used once.
  • You will need to enter the promotional code received in the ‘Promotion Code’ box on the checkout page.
  • Rewards will be cumulative and so if multiple qualifying referrals are made by a referrer to Wildcraft Bakery, multiple rewards will be delivered to the referrer
  • Referral rewards cannot be combined with other discount codes, promotions or offers in a single order.
  • You may not refer yourself. Where we detect people attempting to refer themselves, Wildcraft Bakery reserves the right to intervene, cancel outstanding orders and suspend all associated accounts permanently.
  • In the event of fraud, abuse, and/or an error affecting the proper operation of this promotion, Wildcraft Bakery reserves the right to end or suspend the promotion.
  • Wildcraft Bakery reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, users shall be deemed to have agreed to any such new or amended terms.
  • This promotion is not valid at our café.

Referee Rewards

  • If you are a referred friend, we will offer you a promotional code that will entitle you to £5 off when you place your first eligible order over £35 online at wildcraftbakery.com
  • This offer excludes: (1) delivery charges; (2) gift cards;
  • Each promotional code may only be used once.
  • To qualify for a referred friend award, you must: 1) be a new customer of Wildcraft Bakery; 2) be over the age of 18.
  • You will need to enter the promotional code received in the ‘Promotion Code’ box on the checkout page.
  • A referred friend reward cannot be claimed by the same person making the referral.
  • In the event of fraud, abuse, and/or an error affecting the proper operation of this promotion, Wildcraft Bakery reserves the right to end or suspend the promotion.
  • Wildcraft Bakery reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, users shall be deemed to have agreed to any such new or amended terms.
  • This promotion is not valid at our café.